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South Carolina Department of Health & Human Services


PO Box 8206
Columbia, SC 29202-8206
(803) 898-2500 (In Columbia)
1-888-549-0820 (Toll Free)
www.scdhhs.gov

DHHS Program AreaPhone
Ambulance Services 898-2655
Ambulatory Surgical Centers 898-2665
Behavioral Health Services 898-2565
CRNA Services 898-2660
Community Long-Term Care Services 898-2590
Dental Services 898-4614
Durable Medical Equipment Services 898-2665
Early Intervention 898-2565
Enhanced Care Services 898-2655
ESRD Services 898-2665
FQHC/RHC Services 898-2539
Home Health Services 898-2724
Hospice 898-2688
Hospital Services 898-2665
Integrated Personal Care 898-8901
Laboratory (Independent and X-ray) 898-2660
Licensed Independant Practitioners 898-2565
Managed Care Services 898-4614
Nurse Midwife Services 898-2660
Nursing Home Services 898-3023
Optician/Optometrist Services 898-2660
Optional State Supplementation Program 898-2698
Pharmacy Services 898-2876
Physician Services 898-2660
Private Duty Nursing 898-2644
Psychiatric Hospital Services 898-2565
Qualified Medicaid Beneficiary Program 898-2565
School-Based Services 898-2655
Speech and Hearing Services 898-2660
State Agency Services 898-2565
Therapies (Physical and Occupational) 898-2660
Third-Party Liability 898-2630
Transportation Services 898-4614
SCDHHS Medicaid Provider Service Center (PSC)
1-888-289-0709 (7:30 a.m. to 5 p.m. Monday through Friday)
For assistance with Medicaid questions, forms, provider manual requests, claims inquiries, payment issues and general billing issues.
The PSC can also assist providers with the following inquiries:
  • Provider Enrollment
  • Electronic Data Interchange (EDI) support
  • Web Tool claims submissions


    • Changes of address and other updates
    Medicaid Provider Enrollment
    PO Box 8809
    Columbia, SC 29202-8809
    1-888-289-0709
    Fax: (803) 870-9022

    Ordering provider manuals
    Provider Enrollment and Education
    1-888-289-0709
    Email: manuals@scdhhs.gov


    Downloading provider manuals
    www.scdhhs.gov


    Provider workshop schedules and registration; training materials
    www.scmedicaidprovider.org
    1-888-289-0709


    Applying for a National Provider Identifier (NPI)
    https://nppes.cms.hhs.gov
    1-800-465-3203


    Dental Claims (Processing of Dental Claims & Inquiries)
    www.dentaquest.com
    DentaQuest 1-888-307-6553


    Quality Improvement Organization (QIO) Medical Review Prior Authorization (hospital and physician)
    Alliant Health Solutions ASO
    1455 Lincoln Parkway E, Suite 800
    Atlanta, Georgia 30346
    Attention: South Carolina Medicaid

    For Prior Authorizations/Support Documentation Inquires:
    1-877-807-0440
    email: scpa@alliantaso.org

    For Quality Assurance/Quality Care Inquiries:
    1-877-807-0448
    email: scbh@alliantaso.org


    Recovery and third-party liability-related adjustments Medicaid Insurance Verification Services
    PO Box 101110
    Columbia, SC 29211-9804
    (803) 252-7070
    (803) 252-0870 fax


    Medicaid information for beneficiaries
    1-888-549-0820


    Reporting fraud Medicaid Fraud & Abuse
    1-888-364-3224


    Verifying eligibility Medicaid Interactive Voice Response System
    1-888- 809-3040
    or sign up for the Web Tool


    Web Tool signup and support; Trading Partner Agreements
    South Carolina Medicaid EDI Support Center
    PO Box 17
    Columbia, SC 29202
    1-888-289-0709


    Appeals (accompanied by required documentation)
    Division of Appeals and Hearings
    Department of Health and Human Services
    PO Box 8206
    Columbia, SC 29202-8206


    5/16/11


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    Department of Health and Human Services
    P. O. Box 8206
    Columbia, SC 29202-8206

    The general phone number is (888) 549-0820
    Fraud (888) 364-3224
    SC DHHS HIPAA Website

    To ask questions about the agency, programs, or services,
    email info@scdhhs.gov.

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    email webmaster@scdhhs.gov.

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