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  Bureau of Information Technology Services 


The mission of the Bureau of Information Technology (IT) Services is to support, through information technology, office automation and telephonic communications, the successful accomplishment of the mission and goals of the Department of Health and Human Services.


The bureau is divided into three divisions, the Division of Network Support, Division of Personal Computer Software Development, Division of Web Services, and the Division of User Support. 

The Division of Network Support

The Division of Network Support is responsible for the communication network, servers, network hardware and software.  This responsibility includes the development, maintenance and enhancement of the agency's statewide area network (WAN). The WAN consist of approximately 150 local area networks (LAN) and 60 file servers, including 10 web servers, which supports more than 1800 technology users including approximately 1800 workstations and approximately 450+ laptops. 

The Division of PC Software Development

The Division of PC Software Development is responsible for the development, implementation, the ongoing maintenance and operation of all PC software.  This responsibility includes the development and operation of approximately 20 various personal computer (PC) systems/products.   The Division of PC Software Development is responsible for the agencies web resources including the Portal website, Internet websites, Intranet websites, etc. 

The Division of User Support

The Division of User Support is responsible for the information technology help desk, which responses to request for assistance, problem resolutions, installations, questions and repairs related to IT equipment, telephone equipment and IT software.  This division is also responsible for the maintenance, repairs and upgrades of the agency's telephone system, consisting of approximately 1800 users and 100 modem and fax lines.

Things we do:

  • Develop the technology five-year strategic plan for the agency.
  • Exchange the agency's technology information with other state agencies such as Budget and Control Board (CIO), Department of Social Services, Clemson University and the University of South Carolina.
  • Maintain the current network (LANs and WAN) including connections to Clemson. Evaluate, select and install upgrades and improvements to the network.
  • Advise departments on technology purchases and approve purchases as being compliant with current IT operations and standards.
  • Develop PC software applications for agency programs (Child Care, Aging Proviso, Third Party Liability, Estate Recovery etc.).                              
  • Select, install and maintain over-the-counter software for agency.   
  • Develop, enhance and maintain the agency's internet/intranet web site.
  • Coordinate and train agency's gurus (local support staff in programmatic area).
  • Operate agency's technology help desk.
  • Technical advisor for agency's Request for Proposal (RFP) process.
  • Serve as technical representative on RFP evaluation teams.
  • Serve as project manager for outsourced contractual automation projects.
  • Maintain the agency's telephone system.
  • Update the agency's portion of the state telephone directory and the BellSouth government pages.
  • Develop and administer the agency's IT budget including selection, purchase and installation of agency IT hardware and software.

Future of technology at DHHS

The long-range Information Technology goal is the implementation of the "mobile" worker.  As a mobile worker, Agency staff will be empowered by technology to be able to perform their job functions at any location where there is an Internet connection.  This will enable the agency to meet the ever-changing needs of the clients and providers, location will no longer be a barrier to communication or service.