Jim Coursey


Deputy Director for the Office Medicaid Operations & COO

Jim Coursey is the deputy director for the Office of Medicaid Operations and chief operating officer (COO) for the South Carolina Department of Health and Human Services (SCDHHS). Coursey is responsible for the daily operations for the Medicaid enterprise and the redesign and management of all repeatable processes to optimize efficiency and effectiveness. He will also consolidate all operational functions into a single operational unit and act as the universal business owner to generate high-quality requirements and project definitions for execution by the Office of Information Management (OIM).

Coursey joined the agency as CIO in July 2015. Prior to that, he was the director of the Maryland Department of Human Resources Innovation Center, where he established an enterprise framework for that human service agency's case management systems. During that time, Coursey was also named to the intervention leadership team to identify, address, and correct the technical problems associated with the troubled launch of the Maryland Health Connection health insurance exchange (HIX).Throughout his 20+ year career, Coursey has focused on finding opportunities to improve the application of technology to support health and human service organizations and the people they serve.

Coursey graduated from the University of Illinois in 1992 with a Bachelor of Arts in English Literature.

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