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Healthy Connections Medicaid Provider Training Opportunities April-June 2024


The South Carolina Department of Health and Human Services (SCDHHS) regularly offers free Healthy Connections Medicaid training to enrolled Healthy Connections Medicaid providers and their billing agents. These recurring trainings are conducted by SCDHHS’ contracted vendors. Information about the upcoming April-June 2024 training is listed below.

Medicaid eLearning Provider Workshops

SCDHHS’ contracted vendor provides web-based training presentations and other materials on a variety of topics to ensure enrolled providers have an understanding of processes and programs.

To register for a workshop or find additional training resources, please visit or call the Provider Service Center (PSC) at (888) 289-0709. The PSC’s hours of operation are 7:30 a.m.-5 p.m. Monday-Thursday and 8:30 a.m.-5 p.m. Friday.

Below is a schedule of the provider workshops.

Medicaid Basics

This workshop will provide a basic overview of the South Carolina Healthy Connections Medicaid program. The training will address general policies and topics such as eligibility, claim filing options, the remittance package, third party liability (TPL) and claim-level adjustments.

April 9, 2024, 10 a.m-4 p.m.

May 8, 2024, 10 a.m-4 p.m.

June 6, 2024, 10 a.m-4 p.m.

Comprehensive Web Tool

This workshop will explore all the available features on the South Carolina Healthy Connections Medicaid web-based claims submission tool. The training will navigate claim entry and submission as well as how to check eligibility, claim status and e-remits through the online tool.

April 18, 2024, 10 a.m.-3 p.m.

May 14, 2024, 10 a.m.-3 p.m.

June 12, 2024, 10 a.m.-3 p.m.

Overview of Claim-level Adjustments and TPL

This workshop will examine TPL reporting responsibilities, refund processes, claim adjudication, edit resolutions and information on other resources. Providers will also learn the detail-leveled process that gives professional providers the ability to submit claim-level adjustments directly to South Carolina Healthy Connections Medicaid.

April 24, 2024, 10 a.m.-4 p.m.

May 23, 2024, 10 a.m.-4 p.m.

June 18, 2024, 10 a.m.-4 p.m.

Maximus Managed Care Enrollment Trainings

The training will inform providers about the Medicaid managed care enrollment process for South Carolina Healthy Connections Medicaid and Healthy Connections Prime. The training will also inform providers on how to use the enrollment broker website,, and how to support Medicaid members in choosing their provider medical home and health plan.

The training is beneficial for any provider or provider office staff interested in understanding member enrollment, learning tips on how to retain Healthy Connections Medicaid members and finding out more about Healthy Connections Prime. For offices assisting patients with Medicaid applications, this training provides information useful in ensuring patients understand the full application process and next steps after their application is accepted.

Managed care enrollment training is available via webinar or telephone and will take place April-June 2024. The specific dates and times the training is offered are:

April 12, 2024, 2-3:30 p.m.

April 26, 2024, 10-11:30 a.m.

May 17, 2024, 2-3:30 p.m.

May 31, 2024, 10-11:30 a.m.

June 14, 2024, 2-3:30 p.m.

June 28, 2024, 10-11:30 a.m.

To schedule a training, please email If you have questions, please contact Michelle LeMoine at (803) 834-9956 or

Thank you for your continued support of the South Carolina Healthy Connections Medicaid program.

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