Text Messaging
South Carolina Healthy Connections Medicaid sends texts to cell phones to remind members about needed information. You may receive a text if an annual review form needs to be turned in too. These texts will come from the code 21256.
If you receive a text asking for more information, please send it by the due date on the mailed notice or form. This helps avoid delays with your Medicaid services.
If you want to opt out of getting texts, reply “STOP” to any text from the code 21256.
You can also opt-in to get text updates about your Medicaid. To do this, text “CONNECT” to 21256.
For more information about the type of text received, please read below.
- Annual Reviews Form
South Carolina Healthy Connections Medicaid conducts annual eligibility reviews to see if Medicaid members still qualify for Medicaid. You may receive an annual review form in the mail. This form determines if you are still eligible for Medicaid. Please fill out and submit the form, and any requested information, by the due date listed. If you have sent it back, thank you. You can ignore the text.
Please review the Member FAQs page, under Annual Reviews, to see how to submit your form and other documents.
What do I need to fill out this form?
Please have the items below ready when you fill out the form.- Social Security numbers. Legal immigrants who need insurance will need their document numbers.
- Employer and income information for everyone in your family. This may include paystubs, W-2 forms or wage and tax statements.
- Policy numbers for any current health insurance.
- Details about any health insurance offered from a family member’s job.
- Request for Information
- Request for Information
South Carolina Healthy Connections Medicaid is contacting certain Medicaid members to request more information.
You may have received a Request for Information (RFI) form in the mail. This means more information is needed to process your case. Please fill out and return the needed information by the due date listed on the form. If you have sent it back, thank you. You can ignore the text.
Please review the Member FAQs page, under Annual Reviews, to see how to submit your form and other documents.
- TERFA/BCCP Request for Information
South Carolina Healthy Connections Medicaid is contacting some Medicaid members in the Tax Equity and Fiscal Responsibility Act (TEFRA) and Breast and Cervical Cancer Program (BCCP) categories to ask for more information.
You may have received a Request for Information (RFI) form in the mail. This means more information is needed to process your case. Please fill out and return the needed information by the due date listed on the form. If you have sent it back, thank you. You can ignore the text.
Please review the Member FAQs page, under Annual Reviews, to see how to submit your form and other documents.
You can also find answers to frequently asked questions on our Member FAQs page.
Terms and Conditions
- SMS/MMS Text Messaging Terms of Service
By providing your cell number as part of your enrollment, you are agreeing to receive text messages from Healthy Connections Medicaid. You are also agreeing to the following terms and conditions.
You are telling South Carolina Healthy Connections Medicaid:
- You are the wireless service plan subscriber or authorized user of the cell phone number you entered to get text messages or
- You are telling us the plan subscriber or authorized user of the cell phone number gave you permission to enroll that number.
You agree to tell Healthy Connections Medicaid if your cell phone number changes.
You give Healthy Connections Medicaid consent to send text messages to the enrolled cell phone number. This will go through your wireless phone carrier, unless and until you end permission per these terms and conditions.
By giving this permission to Healthy Connections Medicaid, you are asking to get text messages. These text messages will tell you action is needed to process your case. They may also let you know there is a new letter in your online Medicaid account. Text messages will not be used to sell you products. You do not have to agree to get text messages to receive any product or service from Healthy Connections Medicaid. You will not get marketing messages. Text messages will not ask you to respond with any personal or medical information.
Text messages may tell your application status. They may also give information on annual reviews or changes in your Medicaid status.
The Healthy Connections Medicaid short code is 21256. You can opt-in to get text message updates about your Medicaid coverage. To do this, text "CONNECT" to 21256.
By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive text messages is not required as a condition of purchasing any goods or services.
Healthy Connections Medicaid will send a text message when we have an update.
To Stop Getting Text Messages
You can stop getting text messages at any time. Just use one of the options below:
- You can access your secure online account at apply.scdhhs.gov.
- Reply STOP from your cell phone when you get a text. Text "STOP" to 21256 to stop receiving communication about your Healthy Connections Medicaid coverage from the South Carolina Department of Health and Human Services (SCDHHS). There can be no other words, spaces or characters before or after the word "STOP."
When you request to stop getting texts, you will get one last text message from Healthy Connections Medicaid. It will say you will stop getting text messages. If you change your message options, it may take up to 48 hours for it to take effect. During this 48-hour period, you might get texts from Healthy Connections Medicaid. You agree to receive texts until you cancel the service.
Get Help or Support
If you have questions or need help, call 888-549-0820. The TTY is: (888) 842-3620. The member contact center is open Monday through Friday from 8 a.m. to 6 p.m. For more information, text "HELP" to 21256. You can also email info@scdhhs.gov. You will get a text with contact information.
Message and data rates may apply.
- Message Frequency
The number of messages you get will vary. Healthy Connections Medicaid will send a text message when there is a new letter to view in your online account. When you opt in for text messages from Healthy Connections Medicaid, you agree to get texts when there is a letter.
- Supported Carriers List
Text messages from Healthy Connections Medicaid may not be offered on all carriers. More carriers may be added at any time.
- Changes in Terms
Healthy Connections Medicaid reserves the right to change these terms and conditions. They can also cancel the text messages service at any time. By using and accepting text messages from Healthy Connections Medicaid after we make changes to the terms and conditions, you are accepting the terms and conditions with those changes. Please check the terms and conditions regularly.
- Security
Text messages between you and us (or others on behalf of us) will not be encrypted. This means they will be unsecured. Others could read them. It is important you keep your cell phone protected. You should protect your cell phone with a passcode. You understand that we are not responsible for the release of personal information once you agree to receive text messages.
- Limitation of Liability
To the maximum extent allowed by applicable law, you agree that Healthy Connections Medicaid or parties acting on behalf of Healthy Connections Medicaid are not liable for any direct, indirect, consequential, special, incidental, punitive or any other damages. You agree even if Healthy Connections Medicaid has been told of possible damage or loss arising or resulting from or in any way relating to your use of Healthy Connections Medicaid text messages. The wireless carriers are not liable for delayed or undelivered messages. Healthy Connections Medicaid and its representatives are not liable for the acts or omissions of third parties, including but not limited to delays in the transmission of messages.
- Indemnity
To the maximum extent allowed by applicable law, you agree to indemnify, defend and hold harmless Healthy Connections Medicaid, its directors, officers, employees, servants, agents, representatives, independent contractors and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses, including reasonable attorneys' fees, judgments or penalties of any kind or nature arising from using or getting text messages.
The state of South Carolina respects your right to privacy. Read our privacy policy.