South Carolina Healthy Connections Medicaid must be renewed every year. Here are the steps you’ll need to take to complete the process when you receive your review form.
1. Make sure your contact info is up to date.
To make sure you don’t miss important updates about your Medicaid coverage, make sure we have your correct address and contact info. You can change or add your address, email or phone number online at apply.scdhhs.gov. You can also update it by calling (888) 549-0820 Monday through Friday from 8 a.m. to 6 p.m. Or, you can visit your local eligibility office.
2. Be on the lookout for your review form.
Check your mail for important letters. We may be able to renew your Medicaid with information we have. If so, you will receive a “Continuation of Benefits” notice. You won’t receive or need to complete the annual review form. If we can't confirm your eligibility on our own, we will send you an annual review form in the mail. We will also text (if we have your cell phone number) to let you know it is time to complete your form. You can always check your annual eligibility review status and complete your review online at apply.scdhhs.gov.
3. Complete and return your form (if you get one).
When you receive your form, complete it fully and clearly. Be sure to return it by the due date listed on the form. You can also complete your annual review form online at apply.scdhhs.gov when it's time to renew. If you don’t have all the info, return your signed and completed form anyway. We will follow up if we need anything. Once we receive your form, your Medicaid will continue while we assess you for the next year of coverage. When we complete the assessment, you will receive a notice with a decision. If you don’t return the form by the deadline, we will send a notice to let you know the date when your Medicaid will end.
Submit the form using one of the methods below.
- Complete your form online at apply.scdhhs.gov.
- Upload your form online. Use the “Document Upload Tool” at apply.scdhhs.gov.
- Mail it to SCDHHS-Central Mail, P.O. Box 100101, Columbia, SC 29202-3101.
- Fax your form to (888) 820-1204.
- Email it to 8888201204@fax.scdhhs.gov.
- Bring it in person to your local county Medicaid office.