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Member Advocate Toolkit

Below are resources that provide more information about the program. If you have any questions, view our Member FAQs or call SC Thrive Customer Service Center at (800) 726-8774, Monday-Friday, 8:30 a.m. - 5:00 p.m. TTY users call 771. This call is free.

Interactive Scenarios

Would you like to learn more about Healthy Connections Prime and how this program may assist you or your loved ones? Click one of the scenarios below where you will meet Joe, Marie and/or John. All three members have different needs. The short clips show each scenario and how Healthy Connections Prime can meet those needs. 

Information You May Have Received

60-Day/30-Day Passive Enrollment Notice

Individuals who are passively enrolled (auto-assigned) into Healthy Connections Prime will receive a letter 60 days before their enrollment is effective to let them know about their auto-assignment and which Medicare-Medicaid Plan they have been assigned to. They will also receive a similar letter 30 days before their enrollment is effective.

Healthy Connections Prime Advocate

If a member has any billing and services issues, they should first contact their MMP. If additional assistance is needed, the member can contact the Healthy Connections Prime Advocate.  The Healthy Connections Prime Advocate is the ombudsman for people enrolled in Healthy Connections Prime. They can answer questions if a member has a problem or complaint and can help the member understand what to do. The Healthy Connections Prime Advocate also helps members with service or billing problems. They are not connected with our plan or with any insurance company or health plan, and their services are free. To learn more about the Healthy Connections Prime Advocate, visit Contacts .


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