Providers
- Reimbursement FAQs
If an insured has a private HMO or 3rd party insurance and the claim is rejected, can we refile to the Medicaid MCO for payment?
Beneficiaries cannot have commercial HMO/MCO coverage and also be enrolled in a Medicaid MCO. However, if non-HMO private coverage denies payment for a service provided to a Medicaid MCO member, the claim for that service can be billed to the MCO for payment consideration. Please contact the MCO for billing assistance.
If you are unable to get an MCO to pay claims after a year, can you file the response from the MCO to SCDHHS?
No, each MCO has a documented appeals process that should be followed when a provider disagrees with a denial. The provider may also contact the plan's assigned SCDHHS program manager for assistance after exhausting the appeals process. The SCDHHS does not serve as a "safety net", paying denied claims for services rendered to MCO members.
If an MCO is not paying for therapy visits should we then bill Medicaid?
No. Contact the Medicaid program manager for the health plan.
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